Shipping Policy

At BATLUA007, we are committed to delivering your order as safely and efficiently as possible. Please review the information below regarding shipping destinations, processing times, delivery estimates, shipping fees, customs duties, and other important details before placing your order.

Shipping Locations

We currently ship to the following countries and regions:

• United States

• Canada

• Germany

• United Kingdom

• South Korea

• Japan

If your country or region is not listed above, please contact us before placing an order to confirm shipping availability.

Important Shipping Notice

All of our products are shipped by air transportation. Due to international air shipping regulations, lighters are shipped without gas/fuel. Please refill the product before use, where applicable.

Processing Time

Orders are usually processed and prepared for shipment within 1–3 business days after payment is confirmed. Processing time may be extended during holidays, peak seasons, or in special circumstances such as temporary stock shortages or order verification. If there is a significant delay, we will contact you by email.

Shipping Methods, Estimated Delivery Time, and Shipping Cost

Please note that all estimated delivery times below are calculated in business days, not calendar days.

United States

Standard Shipping
Estimated Delivery Time: 7–20 business days
Shipping Cost: Free Shipping

Express Shipping
Estimated Delivery Time: 5–15 business days
Shipping Cost: US$4.99

International Destinations

(Canada, Germany, United Kingdom, South Korea, Japan)

Standard Shipping
Estimated Delivery Time: 15–25 business days
Shipping Cost: Free Shipping

Express Shipping
Estimated Delivery Time: 10–15 business days
Shipping Cost: US$4.99

Please note that delivery times are estimates only and may be affected by airline capacity, customs clearance, local carrier operations, weather conditions, public holidays, and other factors beyond our control.

Free Shipping

Free shipping is not a permanent standard offer. It may be available only during selected promotional campaigns or special events. If a free shipping promotion is active, the applicable regions, shipping method, and promotion terms will be clearly displayed on the website at the time of purchase.

Customs Duties, Import Taxes, and Other Charges

The prices displayed on our website and the shipping charges paid at checkout do not include customs duties, import taxes, or other charges that may be imposed by the destination country.

In most cases, customers will receive their orders without issue. However, if a package is inspected, held, or taxed by customs authorities in the destination country, any additional customs duties, import taxes, clearance fees, or related charges must be paid by the customer.

The likelihood of customs detention or additional charges is generally low, but it may still occur depending on the destination country’s import policies and customs procedures.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available. You may use the tracking number to follow the progress of your shipment through the carrier’s tracking system.

Please note that tracking updates may take several business days to appear after shipment has been dispatched.

Damaged, Delayed, or Lost Packages

We carefully pack each order to reduce the risk of damage during transport. However, delays, damage, or loss may occasionally occur during transit.

If your package arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible with your order number and any relevant photos or supporting information. We will review the case and assist you in communicating with the shipping carrier where appropriate.

Address Changes

Please make sure your shipping address is complete and accurate before placing your order. If you need to update your shipping address, please contact us immediately after placing the order.

Once an order has been processed or shipped, we may not be able to change the shipping address.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Email: info@batlua007.com
Phone: +1 213-285-5958
Address: Room 802, 8/F, On Tin Centre, 1 Sheung Hei Street, San Po Kong, Hong Kong

Thank you for choosing BATLUA007.